Delivery

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We endeavour to ship all orders within 72 hours of receipt, Monday – Friday, providing all items are in stock. We usually beat this target, although around Drop Days and at very busy times of year we may not be able to wrap as fast as you order!

We are able to back-order many items from our suppliers, and this will incur a few extra days’ delay - please let us know if you would like a garment in another size than listed and we can make the magic happen!

Exchanges and Returns

We're really sorry that what you've bought doesn't suit, and we'd love to find something that works for you! Please enjoy a website browse then check out using the code EXCHANGE - your order item will reduce to zero with only the postage charge remaining. We will reconcile when your original item comes back to us, and refund/invoice any balance due.

For both exchanges and returns, please send your item to our shop address including your name, address and order number: 

The Thrifty Stork 
Exeter Business Centre
39 Marsh Green Road West
Exeter
EX2 8PN

We aim to refund within 5 working days of receipt of your return.